Tuesday, May 3, 2016

Only 1 Reason Why Businesses Need Live Chat

In the new market place of internet of things, all industries are leading towards to understand Web Experience and Social Experience of the customers. Every business want to provide a rich online customer experience so consumers can research, purchase, or resolve issues in real time. But how will they do that? 

By adding live chat.

Do you know why live chat?

There is only one reason because Consumers prefer live chat over Email or Phone.

Based on the consumer satisfaction survey completed for all website visitors we can depict the following result:LiveChat=70%  E-mail=12% and Phone=18%.

Also you can find 5 more reasons more details as:

1. Conversations lead to conversions
2. Live chat increases agent efficiency
3. Your support team gets more support
4. More customer insights at your fingertips
5. Increased marketing opportunities

Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.

Here are the benefits of the live chat and the actual reasons behind preference of Live Chat

So what are you waiting for? Think on getting chat on your business website.

In the next blog we will discuss which tools are available in the market along with its features and popularity.

No comments:

Post a Comment