In the new market place of internet
of things, all industries are leading towards to understand Web Experience and
Social Experience of the customers. Every business want to provide a rich
online customer experience so consumers can research, purchase, or resolve
issues in real time. But how will they do that?
By adding live chat.
Do you know why live chat?
There is only one reason because
Consumers prefer live chat over Email or Phone.
Based on the consumer satisfaction
survey completed for all website visitors we can depict the following
result:LiveChat=70% E-mail=12% and
Phone=18%.
Also you can find 5 more reasons more details as:
1. Conversations lead to conversions
2. Live chat increases agent efficiency
3. Your support team gets more support
4. More customer insights at your fingertips
5. Increased marketing opportunities
Live chat has the highest
satisfaction levels for any customer service channel, with 73%, compared with
61% for email and 44% for phone.
Here are the benefits of the live
chat and the actual reasons behind preference of Live Chat.
So what are you waiting for? Think
on getting chat on your business website.
In the next blog we will discuss which tools are
available in the market along with its features and popularity.
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